Workshop Terms
Booking
Places on a workshop or course are sold on a first come, first served basis once full payment is received. When you book, you're entering into an agreement with me, Marianne van Niekerken, Crafty Basketry. Your order confirmation email confirms your place and links to everything you need for the day: what to wear and bring, and directions and parking for each venue.
Minimum Numbers
Unless the workshop page says otherwise, workshops need a minimum of four participants to run. If fewer than four people have booked 14 days before the workshop (so I have time to select and prepare the willow), I'll offer you another date or a full refund, whichever you prefer. If the minimum number has been reached, bookings may remain open after this date, subject to availability.
If You Need to Cancel or Change a Workshop or Course
8 weeks or more before your workshop: I’ll refund you, minus a £30 admin fee.
Between 8 weeks and 14 days before your workshop: I'll refund you, minus a £30 admin fee, as long as your place can be filled. I'll try my reserves list first.
Within 14 days of your workshop, or if you don't come: I can't offer a refund.
Can't make it? You're welcome to send someone in your place. Just let me know their name and contact details.
To cancel or change a booking, email marianne@mariannevanniekerken.com
Booked through Craft Courses? Then Craft Courses’ own booking and cancellation terms apply.
If I Need to Cancel or Change a Workshop or Course
In the unlikely event that I have to cancel a workshop, I'll offer you another date or a full refund, whichever you prefer.
Gift Vouchers
Gift vouchers are valid for one year from the date of purchase and can be used towards baskets and workshops. They cannot be exchanged for cash.
If your purchase costs more than the value of your voucher, you pay the difference by card. If it costs less, the remaining balance will stay on your gift voucher code for you to use another time.
Accessibility and Health
I want every course to be as accessible as possible, but willow weaving is a physical activity. Please think about whether it suits you when you book. If you have any mobility, access or health needs, get in touch before booking so I can plan for your needs.
Children and Young People
Unless a course says otherwise, my workshops are for adults and young people. Children from 5 can join a half-day workshop with a parent, and young people from 12 for a full-day workshop, by arrangement. Anyone under 18 must be with a responsible adult who stays nearby to help if needed and is responsible for them throughout, including when using sharp tools.
Health and Safety
We use sharp tools. Used correctly, the risk of cuts is small, and I'll show you how to work safely. If you haven't used a knife or secateurs much before, please tell me at the start.
The following safety instructions should be adhered to at any time during a session:
Close your knife and lock your secateurs or any other sharp tools when you're not using them.
Don’t walk around with open tools or with rods held horizontally.
Keep a safe distance from others while you work.
Willow tips are sharp and hard to see close up, so mind your own eyes and ears, and other people’s, when handling rods.
Take breaks when you feel the need, and leave your tools safely while you stretch.
Please don’t come to a workshop under the influence of alcohol or drugs. If I think it isn’t safe for you to take part, I may ask you to leave, and no refund will be given.
Please follow any safety instructions on the day, at the venue and from me.
Photographs
You’re welcome to take notes and photos, and to film my hands, but please don’t film other people at the workshop. I sometimes take photos during workshops to share on my website and social media. If you'd rather not appear in them, just tick the photo box on the workshop booking form, or tell me on the day.
Questions
Email me at marianne@mariannevanniekerken.com or use the contact form.
Last updated: November 2026