Privacy and Cookies Policy
Last updated: 9th November 2026
1. Who I am
This website is run by Marianne van Niekerken, a sole trader trading as Crafty Basketry, based in Newenden, Kent, United Kingdom. I'm the "controller" of the personal information collected through this website, which means I decide how it's used.
If you have any questions about this policy or your information, please email me at marianne@mariannevanniekerken.com
ICO registration number:ZC294584
I take your privacy seriously and only collect what I need to run my workshops, sell my baskets and keep in touch with you. I never sell your information.
2. The law
I handle your personal information in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR), as updated by the Data (Use and Access) Act 2025.
3. What I collect, and why
When you visit this website
This website is hosted by Squarespace. Squarespace collects some information when you visit, including information about your browser, network and device, the web pages you visited before coming here, the pages you view while you're here, and your IP address. Squarespace needs this to run the website and to protect and improve its platform and services.
When you book a workshop or course
When you book, I collect your name, email address, billing address, phone number and the details of your booking. The booking form also asks for:
the names of everyone attending, if you book for others or as a gift;
a mobile number for the day, so I can reach you if anything changes;
anything I should know, such as access needs, a health condition or disability, how you learn best, or whether anyone attending is under 18;
whether you'd rather not appear in photos or videos;
how you heard about my workshops.
I use this to manage your booking, prepare the willow, contact you about the day, and make the workshop work for you.
Information about your health or a disability is "special category" information under the law. I only use it with your consent, only to adapt the workshop for you, and I delete it after your workshop. You don't have to tell me, but it helps me look after you.
If you book a place for someone else, please make sure they're happy for you to share their details with me.
If you booked through Craft Courses
If you booked through Craft Courses, they collect your details and share them with me so I can run your workshop. Their own privacy policy explains how they use your information.
When you buy a basket or a gift voucher
When you buy something, I collect your name, email address, phone number, billing and delivery address and the details of your order, so I can make or send your order and keep proper records. If you buy a gift voucher, I also collect the recipient's name and email address so the voucher can be sent to them.
As you go through checkout, this website may suggest your address as you type, by sharing what you type with the Google Places service.
Payments
Payments are processed securely by Stripe. I don't see or store your full card details. If you pay in instalments, Stripe or Klarna will process your payment under their own terms and privacy policy.
Customer accounts
If you create an account (for example, to pay for a course in instalments), I keep your name, email address, addresses, phone number and order history, so your account and payments work and checkout is quicker next time.
Order, booking and account emails
I'll email you about your order, booking or account: for example, to confirm a booking or purchase, to let you know your basket has been sent, or if your password is reset. You can't unsubscribe from these, because they're part of the service. Squarespace sends them on my behalf.
Enquiries and contact forms
When you send a message through a form on this website, including enquiries about private tuition, talks or a basket made for you, I collect the information you give me so I can reply. Form messages are stored in Squarespace and sent to my email.
Invoices
For private tuition, talks and commissions, I may send you an invoice through Squarespace. I use your name, email address and the details we've agreed to create it, and Stripe processes the payment.
My newsletter, Marianne's Mail Shots
If you sign up, I'll use your name and email address to send you a few emails a year with news, workshop dates, baskets, fairs and shows. I only send these if you've signed up, and you can unsubscribe at any time using the link at the bottom of every email. My newsletter is sent through Mailchimp.
Photos and videos at workshops
I sometimes take photos and short videos during workshops to share with the group afterwards (usually by a WeTransfer link), and occasionally on this website or social media. You can tell me on the booking form, or on the day, if you'd rather not appear, and I'll respect that. If you'd like a photo of you removed later, just email me.
Reviews
With your permission, I may show a review you've written on this website, with your first name and initial and the workshop you attended.
4. My lawful reasons for using your information
Contract: to take and manage your booking or order, deliver your basket and send you order and booking emails.
Consent: for my newsletter, for analytics cookies, and for any health, disability or access information you choose to share. You can withdraw your consent at any time.
Legitimate interests: to run and protect my website, reply to your enquiries, keep my business records, and take workshop photos (with the option to opt out).
Legal obligation: to keep financial records for HMRC.
5. Cookies
Cookies are small files placed on your device when you visit a website. This website uses:
Necessary cookies, which Squarespace always uses so the website works securely, for example to remember what's in your basket and to keep checkout secure.
Analytics and performance cookies, which are only used if you accept them in the cookie banner. They help me understand how people use the website so I can improve it.
You can change your choice at any time using the cookie settings link at the bottom of the page, or by clearing cookies in your browser. Squarespace explains the cookies it uses in its own cookie policy. For general information about cookies, see allaboutcookies.org.
6. Analytics
If you accept analytics cookies, this website collects information to help me understand site traffic and activity, including information about your browser, network and device, the pages you visited before coming here, your IP address, and how you use the site (pages visited, clicks, scrolling, searches and timestamps). This is shared with Squarespace, Google Analytics and Search Console for that purpose.
7. Fonts and embedded content
To display this website's fonts, the font provider may receive information about your browser and device, the page you're viewing and your IP address.
Some pages include content from other services, such as Instagram, YouTube or SoundCloud. These services may collect information about you and set their own cookies when you view or play that content.
8. Who I share your information with
I only share your information with the services I need to run my business, and they may only use it to provide their service to me:
Squarespace (website, shop, forms, emails and analytics);
Stripe, Klarna (payments);
Mailchimp (newsletter);
Google Analytics (website statistics, if you accept analytics cookies);
Microsoft (my business email);
WeTransfer (sharing workshop photos and videos with the group);
the delivery company sending your basket (your name, address and phone number only);
my accountant, and HMRC where the law requires.
Some of these companies store information outside the UK, including in the United States. Where they do, they use the safeguards UK law requires, such as UK-approved data transfer agreements or the UK-US data bridge.
I never sell or rent your information, or share it with anyone for their own marketing.
9. How long I keep your information
Orders, bookings and invoices: for as long as HMRC requires me to keep financial records (at least five years after the 31 January Self Assessment deadline for that tax year).
Health, disability or access information: deleted after your workshop.
Enquiries: up to two years after we were last in touch, unless they become a booking or order.
Newsletter: until you unsubscribe.
Workshop photos and videos: for as long as I use them, or until you ask me to remove one.
Customer accounts: until you ask me to close yours, and then as above for order records.
10. Keeping your information safe
I use secure, password-protected services with two-step sign-in, and only I have access to your information. Payments are handled by the payment provider, so I never see your full card details.
11. Children
This website isn't aimed at children. Young people under 18 can attend some workshops by arrangement, and their details are given to me by a parent or guardian when booking.
12. Your rights
You have the right to:
ask for a copy of the personal information I hold about you;
ask me to correct anything that's wrong or incomplete;
ask me to delete your information;
ask me to restrict how I use it;
object to how I use it, including for marketing;
ask for your information in a format you can take elsewhere;
withdraw your consent at any time, where I rely on it.
Some of these rights have limits: for example, I have to keep financial records for HMRC. To use any of your rights, email me. I'll reply within one month.
13. Complaints
If you're unhappy with how I've handled your information, please email me first and I'll do my best to put it right. I'll acknowledge your complaint within 30 days and keep you updated.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator: ico.org.uk/make-a-complaint, or 0303 123 1113.
14. Links to other websites
This website links to other sites, such as Craft Courses, my workshop venues and willow suppliers. I'm not responsible for how those websites handle your information, so please read their privacy policies.
15. Changes to this policy
I may update this policy from time to time, for example if the law changes or I start using a new service. The latest version will always be on this page, with the date it was last updated.
16. Contact
Marianne van Niekerken, Crafty Basketry, Newenden, Kent, United Kingdom