Basket Terms, Shipping and Returns

Every basket is woven by hand from willow I grow without sprays, so I want it to reach you safely and to be the basket you hoped for. Here’s what to expect.

Baskets in Stock, Made to Order or Bespoke Commissions

  • Baskets in Stock: posted within 5 working days of your purchase.

  • Made to Order Baskets: please allow 14 weeks. I'll let you know when it's on its way. If I can't make your basket as ordered (the date, the willow or the colour), I'll email you before going ahead. If you'd rather not continue, I'll refund you in full, including delivery. If you do go ahead, the lead time starts from when we’ve come to an agreement.

  • Bespoke Commission Baskets: a basket made to your own size, design or willow is paid in full before I start weaving. I’ll confirm the price, size and timing with you by email first.

Every Basket Is a Little Different

Willow varies naturally. The soil, the weather, the plants around it and where it's grown all change its colour, and in some varieties the colour shifts along a single rod. Even two baskets woven side by side can differ slightly in tone. I love that individuality, and I hope you do too.

Sizes can vary by 2 to 5%. If your basket needs to fit a particular space, please get in touch before ordering so we can discuss the measurements.

Where a rod has a natural mark that doesn't affect its strength, I sometimes make a feature of it. The photos show each basket as clearly as possible, but yours may differ slightly.

Delivery in the UK

UK Delivery
Delivery is charged at a fixed price according to basket size. Baskets are sent by tracked Royal Mail or courier delivery.

  • Small baskets – £12

  • Medium baskets – £20

  • Large baskets – £30

  • Extra large baskets (dog and cat beds) – £35

You will receive an email with a tracking number when your basket is posted. Please check your delivery address carefully at checkout. If an incorrect address supplied with your order results in additional delivery costs, I may need to charge for redelivery.

Local Collection
You're welcome to collect from me in Newenden, Kent. Choose collection at checkout and I'll email you to arrange a convenient time. Please collect your basket within two weeks of purchase.

Outside the UK

I’m happy to send baskets abroad. Please ask for a delivery quote before you buy. Import duties, taxes and any customs charges are set by your country and are paid by you when your basket arrives.

Unfortunately, I'm not currently able to sell or ship baskets to the EU.

If Your Basket Arrives Damaged

Please check your basket within 24 hours of arrival. If you notice any damage, I'd appreciate it if you could email me within 48 hours of delivery, with photographs of the basket and packaging where possible.

If your basket is faulty, damaged or not as described, please get in touch so I can put things right in accordance with your consumer rights. I'll cover reasonable return postage for faulty or damaged baskets.

Your statutory consumer rights are not affected.

Returns

Baskets in Stock

If you change your mind, please let me know within 14 days of receiving your basket. You then have another 14 days to send it back.

Please take care when handling your basket and pack it securely for its return, preferably using the original packaging. Return postage is paid by you.

I'll refund you, including the original standard delivery charge, within 14 days of receiving the basket back.

Made to Order Baskets

If you change your mind, please let me know within 14 days of receiving your basket. You then have another 14 days to send it back.

Please take care when handling your basket and pack it securely for its return, preferably using the original packaging. Return postage is paid by you.

I'll refund you, including the original standard delivery charge, within 14 days of receiving the basket back.

Bespoke Commission Baskets

Baskets made specifically to your individual measurements, design requirements or personal specifications cannot be returned or refunded if you change your mind.

This does not affect your statutory rights if your basket is faulty, damaged or not as described.

How to Arrange a Return

Please email me at marianne@mariannevanniekerken.com, before sending anything back, so I can provide the return address and instructions.

Gift Voucher Terms

Gift vouchers are valid for one year from the date of purchase and can be used towards baskets and workshops. They cannot be exchanged for cash.

If your purchase costs more than the value of your voucher, you pay the difference by card. If it costs less, the remaining balance will stay on your gift voucher code for you to use another time.

Prices and Availability

Prices may change from time to time. If a price on the site is wrong, I’ll email you before going ahead, and if you’d rather not continue, I’ll refund you in full. Every basket is subject to availability. If anything delays your order, for example the availability of certain materials, I’ll keep you updated.

Questions

Email me at marianne@mariannevanniekerken.com or use the contact form.

Last updated: November 2026